Anonymous User
January 2, 2024
While checking in at the reception, the receptionist emphasis us that all hotel room are non smoking room, need both of us sign to acknowledge, when we open the room that assign to us, the room was full with smoking smell, I feel discomfort and sore throat while inside the room, then we go down to the reception and request to change another room, they provide us a spare room which is much more smaller than what we booked, we feel bad because the room is small which the mattress front, back and also right side are surrounded with walls, we request to change again and after two more rounds room viewing then finally the give back the room type we booked, if we accept with what they provided, we like being cheated, I suspect the hotel room was overbooked and they use this tactic to cheat those guests who are too kind…this is not the way to run hotel business